American Express

Enhanced both American Express' Accounts Payable and Accounts Receivable solutions, driving increased efficiency and value.

Project Introduction: One AP Help Center

In my role as a UX Designer, I led the development of the Help Center for the One AP product, a buyer-facing platfom within the B2B payment space. This project was initiated with a clear objective: to significantly reduce servicing call volumes by empowering users to find answers to their questions independently. I designed the Help Center to provide a seamless, intuitive user experience, enabling users to quickly and easily access the information they need.

By enhancing self-service capabilities, my goal was to improve user satisfaction while also alleviating the demand on the customer support teams. A key aspect of my role involved extensive stakeholder management, working closely with cross-functional teams including product, engineering, and design. Through effective communication and collaboration, I ensured that the requirements and expectations of both teams were met, delivering a cohesive and functional solution.

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Project Introduction: AR Hub Payments Page

As a UX Designer, I played a pivotal role in the development of the Payments page for AR Hub, a supplier-facing platform within the B2B payment space. The primary objective of this project was to create a unified Payments page that catered to the distinct needs of two different teams, streamlining their workflows and improving overall efficiency.

In this project, I was responsible for designing an intuitive and user-friendly interface that housed all payments made to suppliers. A key aspect of my role involved extensive stakeholder management, working closely with cross-functional teams including product, engineering, and design. Through effective communication and collaboration, I ensured that the requirements and expectations of both teams were met, delivering a cohesive and functional solution.